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These are the answers to the most commonly asked questions we get about our cleaning services.
Simply click on a question to reveal the answer.
Frequently Asked Questions
Yes, we offer commerical cleaning services. To learn more about our services, check out the Services page. To book a cleaning consultation, head to https://www.ecoethoscleaning.ca/quote
Yes, we specialize in cleaning post renovation sites. Learn more here.
Yes, we can go in and clean up the mess to a high level.
We specialize in providing a highly-detailed 101-point house cleaning experience on a weekly, fortnightly, or monthly basis. Check out our House Cleaning page to learn more and get a free quote.
Our offices hours are 8:00 AM til 5:00 PM from Monday to Saturday.
When you book a cleaning consultation, we will send one of our cleaning experts to meet with you and discuss what you would like done in your home or office. From there, we’ll answer any other questions you may have and provide you with a precise quote, and work out a suitable time for a recurring cleaning appointment going forward.
All of our cleaners undergo extensive background checks and are required to provide up-to-date police clearance certificates.
We supply absolutely everything, including fresh microfibre cloths and mop heads for every clean, so you don’t need to worry about a thing! We don’t cheap out on supplies either, so rest assured knowing your home is getting the best care possible.
Yes, our cleaners have undergone dozens of hours of video training and hands-on training in order to be equipped to properly deal with any cleaning job.
We use an environmentally-friendly eucalyptus-based cleaning agent on all types of floors.
We send invoices via email that can be paid via bank transfer or credit card within 24 hours.
We generally don't wash dishes unless they are done in an office clean.
We are more than happy to take care of your pets and/or home while you are away. Please enquire directly by emailing contact@ecoethoscleaning.ca or by messaging us through our Facebook page.
Yes, separately to cleaning we offer cupboard, fridge and general organization. But we do not do laundry.
If you become ill, we kindly ask that you notify us and reschedule your clean to a later date. This is to avoid spreading any sickness to other people.
In the event of a public holiday or special occasion, we may move you to the closest available day or skip a clean at your discretion.
For every person you refer to us you’ll get 20%off your next clean.
For commercial, industrial, and vacate cleans, we provide per-job quotes based on the size of the property and what needs to be cleaned. This will be covered in your free cleaning consultation. For regular house cleans, you can view price estimates on our House Cleaning page.
We service Downtown Vancouver, West Vancouver, North Vancouver, South Vancouver, East Vancouver, Burnaby, and Surrey.
Yes, we offer flexible scheduling, including evenings and weekends, to accommodate your needs.
We provide both one-time cleans and regular scheduled services, tailored to your requirements.
We recommend securing pets during cleaning, but we can accommodate specific pet-related instructions.
We have a secure system for managing keys and property access, ensuring your home or office's safety.
