Lockout Policy

We value everyone's time and request that you ensure access to your home for our cleaners, either by leaving keys as previously arranged or having someone present for entry. To avoid lockouts, we send SMS reminders 24 hours before scheduled cleans.

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If a cleaner cannot enter upon arrival, we'll attempt to contact the responsible party immediately. If there's no response within 15 minutes, a lockout fee will be charged. This fee is 75% of the service cost, up to $300, compensating for the cleaner’s time, travel, and lost income.

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Should access be granted within 30 minutes of the cleaner's arrival, a $35 fee will be added to cover the lost time, and regular cleaning will proceed.

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Late Cancellation Policy

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Cancellations with short notice disrupt our schedule and affect our staff's income. We require adequate notice to adjust our plans and offer the slot to other clients.

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Cancellation fees help compensate our staff for lost earnings. Regular clients with minimal late cancellations may have fees waived with sufficient notice. We understand unforeseen circumstances like illness or emergencies.

Rescheduling on short notice without a fee is possible if a suitable alternative time is found.

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Cancellation fees are 50% of the service cost, up to $300, for cancellations with less than 24 hours' notice. These fees will be charged to the card on file or invoiced electronically.

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Failure to pay a cancellation fee may lead to termination of recurring services.

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Payment Policy​

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One-off, Vacate, and Initial Cleans:

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• Payment in full is required the day before the service or a 50% deposit beforehand, with the balance due on the service day.

Regular House Cleans:

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• Payment is due within 24 hours of service to avoid late fees. A 5% charge will be added daily to unpaid invoices after this period.

• Unpaid invoices after 21 days will be forwarded to a collection agency.

Commercial account terms may vary.